Refund and Returns Policy for Radisopic Premium Foods

Effective Date: January 6, 2025

At Radisopic Premium Foods, we are committed to delivering the highest quality gourmet food products and an exceptional customer experience. We understand that sometimes circumstances may change or issues may arise with your order. Therefore, we have crafted this Refund and Returns Policy to ensure that your experience with us remains positive and hassle-free. Please take a moment to review our detailed policy on refunds, returns, and exchanges.

1. General Return and Refund Guidelines

We take immense pride in offering premium, hand-selected gourmet food products that are crafted to the highest standards. However, if for any reason you are dissatisfied with your purchase, we are happy to assist with your return or refund. To ensure a smooth return or refund process, the following guidelines apply:

  • Eligibility for Return: Returns can be made within 30 days from the date of delivery.
  • Condition of Products: Returned products must be unused, unopened, and in their original packaging, unless they are damaged or defective upon arrival.
  • Original Receipt or Order Number: A valid proof of purchase, such as the order number or receipt, is required to process any return or refund request.

Please note that perishable items or custom-made products (such as fresh meats, cheeses, alcohol, and bespoke items) are generally non-returnable for health and safety reasons. We encourage you to carefully review your order before confirming your purchase, especially for items that are time-sensitive or perishable.

2. Non-Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned or refunded:

  • Perishable Goods: Fresh meat, seafood, cheese, or other perishable products that require refrigeration or freezing cannot be returned once delivered.
  • Alcoholic Beverages: Due to local alcohol laws and shipping regulations, rum, grappa, and other alcoholic beverages are non-returnable and non-refundable.
  • Gift Cards: Any gift cards purchased from Radisopic Premium Foods are non-returnable and non-refundable.

If there is an issue with any of these products (such as receiving a damaged or incorrect item), please reach out to us immediately, and we will assist you accordingly.

3. How to Request a Return or Refund

To request a return, refund, or exchange, please follow the steps outlined below:

  1. Contact Our Customer Service Team: To initiate the return process, email us at info@radisopic.com or call us at (978) 957-8053. Please provide your order number, the reason for return, and details about the product(s) you wish to return.

  2. Return Authorization: Once your request is reviewed, our customer service team will issue you a Return Authorization Number (RAN). Please include this number on the return package to ensure the return is processed accurately and promptly.

  3. Return Shipping: In most cases, the customer is responsible for the return shipping costs. However, if the return is due to a damaged, defective, or incorrect item, we will cover the return shipping expenses. We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure the item reaches us safely.

  4. Inspection of Returned Items: Upon receiving your returned product, our team will inspect it to ensure that it meets the return conditions (i.e., unopened and unused). If the product is found to be in the condition required, we will process your return or refund promptly.

  5. Refund Processing: After the product is inspected, we will process your refund to the original payment method used for the purchase. Refunds may take 7-10 business days to appear on your account, depending on your payment provider.

4. Damaged or Defective Items

At Radisopic Premium Foods, we strive for excellence in every product we offer. However, in rare cases, items may arrive damaged or defective. If this happens, please follow the steps below:

  • Contact Us Immediately: If your order arrives with any defects, damage, or is incorrect, please contact our customer service team within 7 days of receiving your order. Be sure to include photos of the damaged or defective product and your order number for verification purposes.
  • Return Process for Damaged or Defective Products: Once your return request is approved, we will provide you with a prepaid return label. You can return the product to us free of charge.
  • Replacement or Refund: Once we receive the returned damaged item, we will either send you a replacement (if available) or issue a full refund to your original payment method.

5. Exchanges

If you would like to exchange a product for a different size, flavor, or type, we are happy to assist. Here’s how the exchange process works:

  1. Request an Exchange: Contact our customer service team within 30 days of receiving your order and inform them of the product you would like to exchange and the reason for the exchange.
  2. Return the Original Item: The item you wish to exchange must be returned in its original, unused condition, following the same guidelines as outlined for returns.
  3. Exchange Processing: Once we receive your return, we will send you the replacement item. If the replacement item is of a higher value than the original product, you will be required to pay the price difference.

6. Refunds

Refunds are issued after the returned product is inspected and confirmed to meet the return criteria. Please be aware of the following regarding refunds:

  • Refund Timing: Refunds are typically processed within 7-10 business days after we receive and inspect your returned product. The time it takes for the refund to appear in your account depends on your payment provider.
  • Refund Method: Refunds will be credited to the original payment method used for the purchase. If the payment was made using a credit card, the refund will be credited to that card.
  • Shipping Costs: Unfortunately, we cannot refund shipping costs, except in the case where we made an error with your order (e.g., sending the wrong product or damaged goods).

7. Cancellations

If you wish to cancel your order, please reach out to us as soon as possible. We will make every effort to accommodate your cancellation request if the order has not yet been processed or shipped. Unfortunately, once an order has been shipped, it can no longer be canceled, but you may initiate a return after receiving the package.

8. Customer Service Contact Information

If you have any questions or need assistance with your return, refund, or exchange, please do not hesitate to contact us. Our dedicated customer service team is ready to assist you promptly and professionally.

Thank you for choosing Radisopic Premium Foods. We are committed to providing you with the best gourmet products and ensuring your satisfaction. If you experience any issues with your order, please reach out to us, and we will work diligently to resolve it.